Bayswater Man and Van Terms and Conditions
These Terms and Conditions set out the basis on which Bayswater Man and Van provides man and van and related removal services within the United Kingdom. By requesting, booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before making a booking.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below:
1.1 "Company" means Bayswater Man and Van, the provider of the services.
1.2 "Customer" means the person, firm or organisation requesting or receiving the services.
1.3 "Services" means man and van services, domestic and commercial removals, loading and unloading, transportation of goods, and any related services agreed between the Company and the Customer.
1.4 "Goods" means all items, belongings, furniture, equipment, boxes and other property that the Company agrees to move, handle or transport.
1.5 "Service area" means the locations within the United Kingdom where the Company agrees to provide services.
2. Scope of Services
2.1 The Company provides man and van and removal services for domestic and commercial customers within its operating service area. Services may include packing assistance, loading and unloading, transportation of goods, and short-term waiting time, as agreed at the time of booking.
2.2 The Company reserves the right to decline any booking or part of a booking at its discretion where the job is unsafe, unlawful, impractical or beyond the capacity of the vehicle, equipment or staff available.
2.3 The Company does not undertake the transportation of live animals, hazardous materials, illegal items, or any goods which are unlawful to possess or transport within the United Kingdom.
3. Booking Process
3.1 Bookings must be made by the Customer directly with the Company via an accepted communication method. The Customer is responsible for ensuring that all details provided are accurate and complete.
3.2 The Company will provide a quotation based on the information supplied by the Customer. Quotations are normally based on factors including, but not limited to, the volume or nature of goods, access at collection and delivery addresses, distance, parking arrangements, and any additional services requested.
3.3 The Customer must notify the Company of any special requirements, restrictions or circumstances that may affect the booking, including limited access, upper-floor moves without lift access, long carrying distances, parking limitations or time restrictions.
3.4 A booking is only confirmed when the Customer has accepted the quotation and, where required, paid any deposit or prepayment requested by the Company. Until confirmation, availability of vehicles and staff is not guaranteed.
3.5 The Company may request written confirmation of the Customer’s acceptance of the quotation and any agreed changes. The Customer is responsible for checking the booking confirmation and notifying the Company promptly of any errors.
4. Quotations and Pricing
4.1 Unless otherwise stated, quotations are estimates based on the information given by the Customer. If the actual work differs from the information provided, the Company reserves the right to adjust the price accordingly.
4.2 Quotations may be provided as hourly rates or fixed-price jobs. Where an hourly rate is agreed, charges commence from the agreed start time or arrival time at the collection address, whichever is earlier, and continue until completion of the job, including travel time if agreed.
4.3 Additional charges may apply for congestion, tolls, parking fees, extended waiting times, extra staff, packing materials, long carries, or additional journeys not originally included in the quotation.
4.4 Quotations are valid for a specified period, after which they may be subject to change. Any changes in the date, time, addresses, or scope of the job may result in a revised quotation.
5. Payments
5.1 The Customer agrees to pay the Company the quoted or applicable charges for the services provided, including any additional charges incurred under these Terms and Conditions.
5.2 Payment terms will be stated at the time of booking. The Company may require full or partial payment in advance, or payment on completion of the job, depending on the nature and size of the booking.
5.3 Accepted payment methods will be advised by the Company. The Customer is responsible for ensuring that payment is made in full when due. Where payment is not received on time, the Company may refuse to start or continue the service.
5.4 In the event of late payment, the Company may charge interest and administration fees in accordance with applicable UK law and may take steps to recover any outstanding sums.
5.5 Where an invoice is issued with credit terms, the Customer must pay all amounts due by the specified due date. Any queries regarding an invoice must be raised promptly and do not entitle the Customer to withhold undisputed amounts.
6. Cancellations and Changes
6.1 The Customer may cancel or amend a booking by giving notice to the Company. The time at which notice is received will determine whether cancellation charges apply.
6.2 If the Customer cancels a booking with reasonable notice, the Company will endeavour to waive or minimise charges. However, the Company reserves the right to charge a cancellation fee, particularly where staff and vehicles have been allocated or where the booking date is imminent.
6.3 Where the Customer cancels on the day of the booking or upon arrival of the team at the address, the Company may charge up to the full estimated cost of the booking.
6.4 If the Customer wishes to change the date, time, or scope of the services, this will be subject to availability and may result in revised pricing. The Company is not obliged to accommodate changes, but will make reasonable efforts to assist.
6.5 The Company reserves the right to cancel or postpone a booking where it is unable to provide the service due to reasons beyond its reasonable control, including severe weather, road closures, accidents, vehicle breakdowns, staff illness, or other events of force majeure. In such cases, the Company will seek to rearrange the booking or refund any prepayments for services not provided.
7. Customer Responsibilities
7.1 The Customer is responsible for ensuring that adequate access is available at both collection and delivery addresses, including suitable parking for the vehicle within reasonable walking distance.
7.2 The Customer must obtain and pay for any parking permits, dispensations or permissions required for the provision of the services. The Company is not responsible for fines or penalties arising from inadequate or unlawful parking arrangements resulting from the Customer’s instructions or omissions.
7.3 The Customer is responsible for packing and securing their goods safely, unless packing services have been specifically requested and agreed. Fragile or valuable items must be clearly identified.
7.4 The Customer must be present or represented at the addresses during the service to provide access, instructions, and to check that all goods are loaded and unloaded as required.
7.5 The Customer must not request or knowingly allow the Company to move goods that are prohibited, illegal, unsafe, or unsuitable for transport.
8. Company Responsibilities
8.1 The Company will provide the services with reasonable care and skill, using appropriately qualified staff and roadworthy vehicles.
8.2 The Company will take reasonable steps to protect the Customer’s goods during handling and transport. This may include the use of blankets, straps and other protective measures where appropriate.
8.3 The Company is not responsible for assembling or dismantling furniture, disconnecting or reconnecting appliances, or performing tasks beyond standard removal activities unless specifically agreed in advance.
9. Limitations of Liability
9.1 The Company’s liability for loss of or damage to goods is limited to loss or damage caused by the Company’s negligence while the goods are in its care and control.
9.2 The Company will not be liable for:
(a) damage to items that are inherently fragile or in poor condition;
(b) damage arising from inadequate or improper packing by the Customer;
(c) loss of or damage to valuables such as cash, jewellery, documents, electronic data, or items of sentimental value, whether or not the Company has been informed of their presence;
(d) indirect or consequential loss, including loss of profit, loss of opportunity, or loss of enjoyment.
9.3 The Customer is encouraged to arrange their own insurance cover for goods in transit if enhanced protection is required beyond the Company’s standard liability.
9.4 Any claim for loss or damage must be reported to the Company as soon as reasonably practicable, and in any event within a reasonable time after completion of the service. The Customer must provide evidence of the loss or damage and cooperate with the Company’s investigation.
9.5 Nothing in these Terms and Conditions limits or excludes the Company’s liability for death or personal injury caused by its negligence, fraud, or any other liability which cannot lawfully be limited or excluded under UK law.
10. Delays and Time Estimates
10.1 Any times or dates given for arrival or completion are estimates only and are not guaranteed unless expressly agreed as such in writing.
10.2 The Company will not be liable for delays caused by traffic conditions, roadworks, weather, breakdowns, accidents, limitations at the addresses, or other circumstances beyond its reasonable control.
10.3 The Customer remains responsible for any additional costs arising from delays not caused by the Company, including extra waiting time, extended parking, and rescheduling of services.
11. Waste and Disposal Regulations
11.1 The Company operates in accordance with applicable UK waste and environmental regulations. The Company is not a general waste disposal contractor and will only remove waste items or rubbish where this has been specifically agreed in advance.
11.2 The Customer must not request the Company to dispose of hazardous, clinical or controlled waste, including chemicals, paint, fuel, asbestos, medical waste or similar substances.
11.3 Where the Company agrees to remove unwanted items or rubbish, these will be handled in compliance with relevant waste regulations and taken only to appropriate facilities. Additional charges may apply for this service.
11.4 The Customer is responsible for ensuring that any items presented for disposal are lawful to dispose of and do not breach any statutory restrictions.
12. Property Damage
12.1 The Company will take reasonable care to avoid damage to property at collection and delivery addresses. The Customer should highlight any areas of concern, such as delicate flooring, narrow staircases or restricted access points.
12.2 The Company is not liable for normal wear and tear or minor scuffs to walls, floors or fixtures that can reasonably occur during removals, particularly where access is limited.
12.3 If the Customer wishes to protect flooring or other surfaces, they should arrange this in advance of the service or request suitable protection as an additional service if available.
13. Storage
13.1 Where the Company agrees to provide or arrange storage services, such storage will be subject to separate terms and charges, which will be explained to the Customer.
13.2 Goods placed into storage must be properly packed and labelled. The Customer is responsible for ensuring that no prohibited or perishable items are stored.
14. Complaints and Disputes
14.1 If the Customer is dissatisfied with any aspect of the service, they should raise the issue with the Company as soon as possible so that it can be addressed.
14.2 The Company will investigate complaints promptly and seek to resolve them fairly. The Customer agrees to cooperate with reasonable requests for information or evidence.
14.3 These Terms and Conditions do not affect the Customer’s statutory rights under UK consumer law, where applicable.
15. Privacy and Data Protection
15.1 The Company will collect and use personal data provided by the Customer for the purposes of administering bookings, providing services, and managing accounts.
15.2 Personal data will be handled in accordance with applicable UK data protection legislation. The Company will not sell personal data to third parties.
16. Amendments to Terms and Conditions
16.1 The Company may update or amend these Terms and Conditions from time to time. The version in force at the time of the Customer’s booking will apply to that booking.
16.2 Updated terms may be made available on request or published on the Company’s website if applicable.
17. Governing Law and Jurisdiction
17.1 These Terms and Conditions and any disputes arising out of or in connection with them, or with the provision of the services, shall be governed by and construed in accordance with the laws of England and Wales.
17.2 The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.
18. Severability
18.1 If any provision of these Terms and Conditions is found to be invalid, unlawful or unenforceable by a court or competent authority, that provision shall be deemed modified to the minimum extent necessary to make it valid, lawful and enforceable. If such modification is not possible, the relevant provision shall be deemed deleted.
18.2 Any such modification or deletion shall not affect the validity and enforceability of the remaining provisions.
19. Entire Agreement
19.1 These Terms and Conditions, together with any written quotation and booking confirmation, constitute the entire agreement between the Company and the Customer in relation to the services and supersede any prior understandings or agreements.
19.2 No variation to these Terms and Conditions shall be binding unless agreed in writing by the Company.
