Bayswater Man And Van Service Terms and Conditions
These terms and conditions set out the basis on which Bayswater Man And Van provides removal, delivery, collection, and related transport services within the UK. By making a booking, the customer agrees to these terms and confirms that they have the authority to enter into the service agreement on behalf of themselves or the relevant party. For the purposes of these terms, references to "we", "us", and "our" mean Bayswater Man And Van, and references to "you" or "the customer" mean the person or business requesting the service.
These terms apply to all man and van services, including single-item transport, small removals, flat moves, furniture delivery, collection from storage, and similar transport work. They should be read together with any written quotation, booking confirmation, job specification, or agreed amendment. If there is any inconsistency between these terms and a written agreement signed or confirmed by us, the written agreement will take priority to the extent of the inconsistency. Any variation must be agreed in writing.
Nothing in these terms affects your statutory rights under UK law where those rights cannot be excluded or limited by contract. If any part of these terms is found to be unlawful, invalid, or unenforceable, that part will be treated as removed to the minimum extent necessary, and the remainder will continue in full force. The headings are included for convenience only and do not affect interpretation.
1. Booking Process
Bookings for our man and van service may be made by telephone, email, online form, messaging service, or any other method we make available from time to time. A booking is not confirmed until we have accepted the request and, where required, received any deposit or advance payment. We may ask for details including collection and delivery addresses, access conditions, item descriptions, estimated volumes, packing requirements, and preferred dates or time windows.All booking information must be accurate and complete. The customer is responsible for ensuring that the job description reflects the actual items, access, and service required. If information changes after confirmation, we may revise the quote, the vehicle size, staffing levels, timing, or both. This is particularly important for a Bayswater Man And Van booking where stair access, parking restrictions, congestion, or unusually heavy items can materially affect the service.
We reserve the right to refuse or cancel any booking if we believe the job is unsafe, unlawful, impractical, misdescribed, or outside the scope of our service. 
We may also decline a booking if the customer fails to provide required information, does not accept our terms, or has an outstanding payment issue. Where a booking is accepted, we will confirm the service details, and that confirmation may be relied upon as the agreed scope of work unless changed by mutual consent.
2. Prices and Payments
Unless otherwise stated, all prices are quoted in pounds sterling and may be inclusive or exclusive of VAT depending on the nature of the service and the applicable tax treatment. A quote is based on the information supplied at the time of pricing and may be adjusted if there are changes to the job, delays, additional labour, waiting time, extra mileage, failed access, parking charges, or additional handling requirements. Any change that affects the price will be communicated as soon as reasonably practicable.Payments must be made using the method notified by us and within the timeframe specified in the booking confirmation or invoice. We may require a deposit to secure the booking, with the balance payable before completion, upon completion, or within a stated credit period for approved business customers. For Bayswater Man And Van services, if cash, card, bank transfer, or another accepted method is agreed, the customer must ensure funds are available and that payment is not delayed by banking issues.
We may charge interest on overdue sums at the statutory rate permitted under the Late Payment of Commercial Debts (Interest) Act 1998, where applicable, together with reasonable recovery costs. We may suspend further work, retain goods to the extent permitted by law, or refuse future bookings until outstanding amounts are paid. Any promotional offer, discount, or special rate is valid only for the period and conditions stated and may be withdrawn without notice before booking confirmation.
3. Customer Responsibilities
The customer must ensure that all items are ready for collection at the agreed time, suitably packed unless we have agreed to pack them, and accurately described. Fragile, valuable, or irreplaceable items should be clearly identified before the job begins. The customer is responsible for obtaining any permissions needed for building access, lift use, parking, loading bay access, permits, or storage entry. If third-party access is required, the customer must ensure such access has been arranged in advance.The customer must remove or secure any hazardous materials, prohibited goods, perishable items, live plants, animals, weapons, illegal substances, or other items we reasonably consider unsafe or unsuitable for transport. We may refuse to carry such items and will not be responsible for losses arising from their presence. If the customer requests that we move items with hidden defects, pre-existing damage, or instability, the customer accepts the associated risk unless we have expressly agreed otherwise in writing.
During loading and unloading, the customer or an authorised representative should be present unless we have agreed a contactless arrangement. If the customer is absent, we may proceed at our discretion, but this will not reduce the customer’s obligations under these terms. Any delay caused by missing keys, inaccurate access details, locked rooms, no-show recipients, or unavailable parking may be charged as waiting time or additional time, subject to the agreed rate.
4. Cancellations, Rescheduling, and Delays
Customers may cancel or reschedule a man and van service by giving us notice as soon as possible. Cancellation charges may apply depending on the amount of notice given, the resources already committed, and any non-refundable costs we have incurred. If cancellation occurs after a vehicle has been dispatched, after staff have arrived, or after work has started, the customer may be charged the full or partial booked amount, together with any travel or waiting costs.Where the customer wishes to reschedule, we will try to accommodate a new time or date, but availability cannot be guaranteed. A rescheduled booking may be treated as a cancellation of the original booking for charging purposes if the change is made too close to the scheduled time or if we cannot reasonably reallocate the reserved resources. Any deposit paid may be used against cancellation charges or transferred to a new booking at our discretion, subject to availability and the circumstances of the change.
We will use reasonable efforts to attend on time, but arrival times are estimates only and may be affected by traffic, weather, road closures, breakdown, or events beyond our control. 
We are not responsible for consequential loss arising from a delay where the delay is caused by factors outside our reasonable control. If we anticipate a substantial delay, we will seek to notify the customer and agree a revised arrangement where practicable.
5. Liability and Damage
We will take reasonable care in providing our services and handling the customer’s goods. However, our liability is limited to loss or damage caused directly by our negligence or breach of contract, and only to the extent permitted by law. We are not liable for pre-existing damage, wear and tear, hidden defects, poor packing by the customer, or damage arising from items that are inherently fragile, unstable, or improperly secured.The customer should inspect items before and after the service where practicable and notify us of any alleged loss or damage as soon as reasonably possible, and in any event within a reasonable time after the job is completed. Claims may require supporting evidence, including photographs, proof of value, and a description of the item and circumstances. We may inspect the item and any packaging before accepting responsibility or agreeing a settlement. No liability will arise for minor cosmetic scuffs that do not materially affect use, unless caused by our negligence and supported by evidence.
Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot lawfully be excluded. Subject to the foregoing, our total liability for any single claim will not exceed the amount paid or payable for the particular service giving rise to the claim, unless a higher limit is required by law or expressly agreed in writing. We do not accept responsibility for indirect or consequential losses, including loss of profit, loss of business, loss of opportunity, or emotional distress.
6. Waste Regulations and Disposal
Where our service includes the removal, transport, or disposal of waste, the customer must ensure that the waste is described accurately and is not mixed with prohibited or hazardous materials unless we have expressly agreed to handle it and are legally permitted to do so. We will operate in accordance with applicable UK waste legislation, including the duty of care requirements, and may request information necessary to classify, transport, or dispose of waste lawfully.The customer remains responsible for confirming that they have the right to dispose of the waste and that any items offered for disposal are not stolen, unlawfully dumped, or subject to special handling requirements. We may refuse waste that we believe is unsafe, contaminated, improperly sorted, or beyond the scope of our licence, registration, or permitted collection activity. If we are required to divert, separate, or return waste because of inaccurate description or non-compliance, the customer will be charged any additional costs reasonably incurred.
When we remove waste as part of a Bayswater Man And Van service, the customer agrees to provide any reasonable information requested to support lawful disposal and to cooperate with our compliance procedures. We may keep records, photographs, or transfer details where necessary for regulatory purposes. The customer must not ask us to abandon, burn, fly-tip, or otherwise dispose of waste unlawfully. Any such request may result in immediate refusal of service and may be reported to the relevant authorities where required by law.
7. Insurance, Risk, and Title
Risk in the goods generally passes to the customer at the point the goods are made available for loading and returns to the customer after unloading, except to the extent loss or damage is caused by our negligence while the goods are in our care. The customer is responsible for arranging any additional insurance they consider necessary, especially for high-value or irreplaceable items. Our own insurance cover, if any, is not a guarantee against all loss and does not expand our liability beyond these terms.Title to the customer’s goods remains with the customer at all times. We do not acquire ownership by taking possession for transport, storage, or disposal, except where goods are lawfully abandoned, surrendered in writing, or disposed of in accordance with a valid agreement and applicable law. If goods are left uncollected, misdescribed, or refused by the recipient, we may charge storage, return transport, or disposal costs where lawful and reasonable.
Any instructions given by the customer’s representative, tenant, landlord, porter, or other third party are accepted in good faith, but the customer remains fully responsible for the booking. If there is a dispute about access or authority, we may suspend the job until it is resolved and may charge for time already spent. These terms are intended to support a reliable and compliant man and van service while allocating risk fairly between the parties.
8. Termination, Force Majeure, and General Provisions
We may terminate or suspend the service immediately if the customer breaches these terms, provides false information, behaves abusively, creates an unsafe environment, or requests unlawful conduct. In such cases, any sums already paid may be retained to cover work done, losses, and cancellation charges, without limiting any other rights we may have. The customer may also be liable for reasonable costs arising from aborted work or wasted attendance.We are not liable for failure or delay in performing our obligations caused by events beyond our reasonable control, including but not limited to severe weather, road incidents, strike action, civil disturbance, fire, flood, accident, breakdown, shortage of labour, power failure, or legal restriction. If such an event occurs, we may postpone, modify, or cancel the booking and will seek to agree a fair alternative where possible. Neither party will be responsible for delay caused by a force majeure event to the extent the event prevents performance.
These terms, together with the booking confirmation and any written amendments, form the entire agreement between the parties concerning the relevant service. If we choose not to enforce a right at any time, that does not waive our ability to enforce it later. Any notices under these terms may be given by the method used for booking or by any reasonable written method agreed between the parties.
9. Governing Law and Jurisdiction
These terms and any dispute or claim arising out of or in connection with them, whether contractual or non-contractual, shall be governed by and interpreted in accordance with the laws of England and Wales. If the customer is based elsewhere in the UK, the mandatory consumer or local legal protections that cannot be excluded will still apply where relevant. The parties agree that the courts of England and Wales shall have exclusive jurisdiction, subject to any mandatory rights of consumers or other protected parties to bring proceedings in another competent court where the law permits.By confirming a booking with Bayswater Man And Van, the customer acknowledges that they have read, understood, and agreed to these service terms and conditions. These terms are intended to provide a clear framework for booking, payment, cancellation, liability, waste handling, and lawful operation. They should be retained for reference with the customer’s booking record.